Reporting directly to the Executive Director, the Operations Manager provides executive support in a one-on-one working relationship. The Operations Manager serves as the primary point of contact for the Executive Director and also serves as a liaison with the Board of Directors and staff. The Operations Managermust be creative and enjoy working within an environment that is mission-driven, results-driven, and community oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations and will possess strong written and verbal communication, administrative, and organizational skills. The ability to maintain a realistic balance among multiple priorities is imperative. The Operations Manager must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion maintaining attention to detail while maintaining a view on the bigger strategy/picture.
Responsibility:
- Provide comprehensive support services to the Executive Director that ensures outstanding communication and responsiveness
- Provide sophisticated calendar management; prioritize inquiries and requests
- Troubleshoot conflicts with little guidance, make judgments and recommendations to ensure smooth day-to-day engagements
- Support Executive Director with internal and external communications
- Conduct research and analysis on issues of interest to the Executive Director
- Support and manage a high-volume of requests and projects to meet the objectives of the Executive Director
- Manage scheduling and travel logistics with the Executive Director
- Prepare and edit correspondence, presentations, reports, and memos
- Complete metric reports
- Serve as a liaison with vendors
- Support the Executive Director in strategic communications, organizational strategy, and all other special projects as assigned
- Support staff, events and programs as needed
- Serve as a liaison to Board of Directors
- Maintain quality filing and communications systems including contact management, document management
- Process donations and manage CRM database and reporting
- Support Executive Director with donor/funder relations
- Assist in other administrative tasks as needed
Qualifications:
- Experience: 5 years related work experience
- Familiarity with non-profit sector
- Strong interpersonal skills with the ability to take initiative, multi-task, be a team-player, be flexible, adapt to shifting priorities, and prioritize work
- Excellent communication skills, both verbal and written
- Demonstrated writing and analytical skills
- Excellent organizational skills, commitment to accuracy and attention to detail
- Good judgment and ability to function independently
- Good working knowledge of Google Suite
- Ability to manage up
- Ability to handle sensitive and confidential situations with diplomacy
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